# Privacy Policy

**Pest Core Solutions**  
115 Queen Street, Belleville, Ontario K8N 1V6  
Phone: 613-743-BUGS (2847)  
Email: pestcoresolutions@gmail.com  
Website: pestcoresolutions.com  

**Effective Date: December 29, 2025**

Pest Core Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us, including through our website (pestcoresolutions.com), by phone, email, or in person for pest control services. This policy complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.

We collect and handle personal information only for purposes that a reasonable person would consider appropriate. By using our services or providing information to us, you consent to the practices described in this policy.

### 1. What Personal Information We Collect
Personal information is any information about an identifiable individual. We may collect:
- Contact details: Name, address, phone number, email address.
- Service-related information: Property details (e.g., square footage, description of pest issues), payment information (e.g., credit card details for processing payments via secure third-party providers).
- Communication records: Emails, phone call notes, or inquiries.
- Website usage data: IP address, browser type, pages visited (via tools like Google Analytics for site improvement).

We do not collect sensitive information (e.g., health data) unless directly relevant and with your consent.

### 2. How We Collect Personal Information
- Directly from you: When you book a service, request a quote, or contact us.
- Automatically: Through our website (e.g., cookies for basic functionality and analytics).
- From third parties: Rarely, such as payment processors or referral sources.

### 3. Purposes for Collecting and Using Personal Information
We collect and use your information only for:
- Providing pest control services (e.g., scheduling, inspections, treatments).
- Processing payments and issuing invoices.
- Communicating with you (e.g., service confirmations, follow-ups, guarantees).
- Improving our services and website.
- Complying with legal obligations (e.g., under Ontario's Pesticides Act).
- Marketing: With your consent, sending promotions or newsletters (you can opt out at any time).

### 4. Consent
We obtain your consent for collecting, using, or disclosing your information, except where required or permitted by law (e.g., for legal proceedings). Consent may be express (e.g., signing a form) or implied (e.g., providing details to book a service). You may withdraw consent at any time, subject to legal restrictions, by contacting us.

### 5. Disclosure of Personal Information
We do not sell your information. We may disclose it to:
- Service providers: Third-party processors (e.g., payment gateways, email services) bound by confidentiality.
- Legal requirements: If required by law, regulators, or courts.
- Business transfers: In the event of a sale or merger.

Information processed by third parties may be stored outside Canada (e.g., in the US) and subject to foreign laws.

### 6. Security and Retention
We use reasonable safeguards (physical, technical, and administrative) to protect your information from loss, theft, or unauthorized access. We retain personal information only as long as necessary for the purposes outlined or as required by law (e.g., for tax records). Once no longer needed, it is securely destroyed or anonymized.

### 7. Access and Correction
You have the right to access your personal information we hold and request corrections if inaccurate. Contact us to make a request—we will respond within 30 days.

### 8. Accountability and Openness
We are responsible for personal information under our control. Questions, complaints, or access requests should be directed to our Privacy Officer:

**Privacy Officer**  
Pest Core Solutions  
115 Queen Street, Belleville, Ontario K8N 1V6  
Email: pestcoresolutions@gmail.com  
Phone: 613-743-BUGS (2847)

If unsatisfied, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376.

### 9. Website-Specific Information
- **Cookies and Analytics:** Our site uses cookies and Google Analytics to improve user experience and analyze traffic. You can manage cookie preferences in your browser.
- **Links:** Our website may link to third-party sites; their privacy practices are not covered here.

### 10. Changes to This Policy
We may update this policy. Changes will be posted on our website with the new effective date.

Thank you for trusting Pest Core Solutions. Your privacy is important to us.