These Terms and Conditions govern the provision of pest control services by Pest Core Solutions (the "Company," "we," "us," or "our") to you (the "Customer" or "you"). By booking a service, you agree to be bound by these Terms and Conditions. These terms comply with applicable laws in Ontario, including the Consumer Protection Act, 2002, and regulations under the Pesticides Act.

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1. Services and Scheduling
- The time of service is an estimate and is not guaranteed. You will be contacted prior to your service date with an estimated **morning** or **afternoon** time slot.
- We will attempt to accommodate your preferred time slot (morning or afternoon); however, this is not guaranteed, as the technician's schedule depends on various service locations that day.
- Services may include interior treatments, exterior treatments, or participation in our Exterior Pest Program, as specified in your booking.

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2. Preparation Requirements
**For Interior Treatments:**
- No one, including pets, is permitted inside the home or cottage during the service.
- It is recommended that no one re-enter the property for at least four (4) hours following the service.
- If possible, please pull beds, dressers, shelving, etc., away from the walls to facilitate treatment.

**For Exterior Treatments or Exterior Pest Program:**
- All pet toys, wildlife feeders, and bird baths must be covered or brought inside.
- All windows must be closed.
- All air conditioning units must be switched off.
- If desired, tilt or turn patio furniture upside down to allow the technician to spray underneath (a common problem area).

Failure to prepare the property as required may result in rescheduling or additional fees.

 

3. Pricing and Payment
- All prices provided prior to service are quotes and may vary based on square footage, dense shrubbery, distance, property conditions, or the extent of infestation.
- Please provide as much detail as possible when requesting a quote for the most accurate estimate.
- The final price will be confirmed by the technician after inspecting your property.
- We accept payment by credit card, e-transfer, cash, or cheque.
- Payment is due following the completion of service.

 

4. Cancellations and Rescheduling
- To cancel or reschedule your service, please provide at least **48 hours** notice. No cancellation fees will be charged in this case.
- Cancellations or rescheduling with less than 48 hours notice will result in a **$95 + HST** Service Call Fee.
- Inclement weather (e.g., heavy rainfall) may reduce treatment effectiveness and require last-minute rescheduling. We will notify you as soon as possible, though notification may occur on the day of service.

 

5. Pest-Free Guarantee
- Our **30-Day Pest-Free Guarantee** applies to all interior and exterior treatments.
- If you notice the pest problem persists within 30 days of service, contact us, and we will return to re-treat your property and conduct a further inspection at no additional charge.
- The guarantee applies only to the treated pests and does not cover new infestations from external sources.

 

6. Consumer Rights Under Ontario Law
- **Cooling-Off Period (Direct Agreements):** If this agreement is signed at your home (a "direct agreement" under the Consumer Protection Act, 2002) and the total cost exceeds $50, you have a **10-day cooling-off period**. You may cancel the agreement without reason or penalty by delivering written notice to us within 10 days of receiving a signed copy of the agreement.
- **Other Cancellation Rights:** Additional cancellation rights may apply in certain circumstances. For more information, contact Consumer Protection Ontario at 1-800-889-9768 or visit ontario.ca/consumerprotection.
- Refunds for cancellations will be processed within 15 days.

 

7. Limitations of Liability
- We use licensed technicians and approved pesticides in compliance with Ontario's Pesticides Act and regulations.
- While we strive for effective pest control, complete eradication cannot always be guaranteed due to factors beyond our control (e.g., environmental conditions, neighbouring properties).
- We are not liable for any damage to property caused by pests or for pre-existing conditions.

 

8. Governing Law
These Terms and Conditions are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

 

9. Changes to Terms
We reserve the right to update these Terms and Conditions. The current version will be available on our website or upon request.

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If you have any questions, please contact us before your service.

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Last Updated: December 2025